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CBA’S 2020 MEMBER SURVEY PROVIDES a SIGNIFICANT ENDORSEMENT OF its ACTIVITIES and PERSONNEL

10 August 2020

Members have given CBA a massive vote of confidence endorsing its performance, services and
effectiveness. No question in the Survey received an approval rating of less than 90% (the
equivalent data from the 2017 survey is 70%)
More significantly, CBA scored higher average approval ratings in key areas of its activities and
effectiveness.
• Activities 2020 – 98% average approval (2017 – 81%)
• Effectiveness 2020 – 96% average approval (2017 – 92%)
CBA continues to deliver levels of advocacy, services and overall performance that are
appreciated and valued by member companies.

Click here to read the results of the survey in full.

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